Core Crew (Front Desk & Sales) - Seaport, MA

Company: [solidcore]
Location: Boston
Posted on: October 18, 2024

Job Description:

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]'s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.You'll be responsible for:

• Bringing [solidcore]'s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
• Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
• Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
• Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
• Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
• Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
• Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
• Quickly addressing any maintenance or equipment issues that are visible to clients
• Following up with client lists in Axle to meet monthly sales quota
• Responding to client emails
• Alerting coaches about client milestones and setting up the celebration boardWhat we need from you:
  • High school education, some college preferred
  • This is a part-time hourly position
  • Ability to lift up to 30 pounds and walk through all areas of the studio
  • Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hoursWhat skills & experience you'll bring to us:
    • Excellent interpersonal and communication skills
    • Outstanding customer service skills
    • Strong organizational skills
    • Careful attention to detail
    • Must be willing to initiate tasks and perform duties without direction
    • Ability to stand for long durations of time
    • 1 year sales experience preferred
    • MBO experience preferred
    • Passion for fitness, wellness, and the [solidcore] brandCompensation & Benefits:
      • $17/hour plus opportunities to earn sales commission
      • Free drop in classes
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Keywords: [solidcore], Nantucket , Core Crew (Front Desk & Sales) - Seaport, MA, Sales , Boston, Massachusetts