SURGICAL SERVICES COORDINATOR II
Company: Tufts Medicine
Location: Boston
Posted on: October 27, 2024
Job Description:
Job Profile SummaryLocation is New England Eye Center, 260
Tremont Street, 10th Floor, Boston, MA 02116Hours:
8:30am-5pmLooking for a person that is fluent in both English and
CantoneseJob OverviewThis position monitors and coordinates all
surgical scheduling functions for the department, including
answering patient inquiries, initial patient interviews, scheduling
and facilitating surgical dates with patients and families or other
support systems as noted, assuring surgeon preferences regarding
surgical sites, assistants, processes and any additional materials
necessary to properly support specific resources. Provides complete
pre-op surgical packets to the proper surgical location, assuring
that surgeries may proceed as scheduled and assists the surgical
biller with accurate and timely coding and billing information.
Establishes systems to monitor and track department surgical
functions and acts as a liaison between the department and, other
departments and external organizations.Job DescriptionMinimum
Qualifications:
- High school diploma or equivalent.
- Two (2) years of experience with scheduling clinical
procedures.Duties and Responsibilities : The duties and
responsibilities listed below are intended to describe the general
nature of work and are not intended to be an all-inclusive list.
Other duties and responsibilities may be assigned.
- Coordinates scheduling of the surgical sites and appointments
for all physicians associated with a specific location in the
department to achieve maximum utilization while adhering to Medical
Center standards and regulations.
- Conducts patient interviews to accurately document a patient's
status pre-operatively.
- Makes necessary arrangements to qualify patients for
surgery.
- Coordinates all pre-op tests and surgical procedures.
- Gathers all information obtained during the patient's pre-op
stages.
- Generates all information obtained during the patient's pre-op
stages and submits a completed pre-operative surgical package to
the surgical facility as directed by that facility, thus ensuring
that the patient file is complete, and patient is cleared for
surgery.
- Follows Federal CPT coding policies, records codes for surgical
procedures and provides reports of all charges listed by the
physician post-operatively to the billing coordinator. In the event
of missing codes, the surgical coordinator communicates directly
with the surgeon in order to obtain proper codes within 24 hours
after the surgery. Works with the billing coordinator to forward
batched reports to TMCPO.
- Retrieves operative notes within 24 hours of a surgical
procedure and ensures that surgical documentation is filed properly
in patient charts and with the billing coordinator.
- Maintains a surgical log detailing patient data, surgery time
and place, other incidental relative information, billing
information including amount billed and reimbursement date and
amount for each surgical patient.
- Maintains communication with the manager. Reports any problems
or difficulties to the site manager immediately.
- Contributes to the creation and updating of policies and
guidelines for the Department related to the process by which
patients are screened and booked for surgery.
- Works with billing to insure appropriate billing and
reimbursement for each case.
- Responsible for surgical referral and authorization
verification prior to/and following appointments and surgeries
for.
- Establishes and updates appropriate patient information packets
for distribution to patients and medical staff in accordance with
surgical scheduling duties. Responsible for maintaining supplies as
necessary and coordinating distribution to patients.
- Represents in the department relationships with other
departments of Tufts Medical Center.
- Works with the billing coordinator for resolution of surgical
billing patient inquiries and complaints.
- Ensures that the patient may proceed with the scheduled
procedure by communicating directly with the patient's primary care
physician in order to obtain pre-operative clearance.
- Responds to any last-minute questions the patients may have
prior to surgery.
- Maintains collaborative, team relationships with peers and
colleagues in order to effectively contribute to the working groups
achievement of goals, and to help foster a positive work
environment.
- Inform patients of necessary pre-operative guidelines.
- Forwards information packets to patients.Physical
Requirements:
- Frequent sitting, occasional standing or working, and lifting
of 10-15 lbs.
- May be exposed to dust and other typical office-like
discomforts.
- Manual dexterity using fine hand manipulations for computer
keyboard operation.
- Requires ability to see computer screen and read reports.
- Requires ability to hear instructions from physicians and other
clinical or nursing staff.Skills & Abilities:
- Computer literacy required including familiarity with word
processing programs and electronic spreadsheets and has ability to
learn new applications.
- Excellent interpersonal and customer service skills including
excellent interpersonal and telephone skills.
- High degree of tact is necessary due to frequent interaction
with patients, physicians, and insurance companies.
- Ability to perform Operating Room scheduling using Meditech and
MSM.
- Knowledge of medical terminology and knowledge of CPT coding
standards.
- Excellent organizational skills required with attention to
detail.
- Ability to work independently with a minimum of supervision in
routine matters.
- Excellent organizational skills.
- Ability to follow up and follow through on items related to
scheduling.
- Self-motivated.
- Ability to prioritize work and be flexible with work
assignments.Tufts Medicine is a leading integrated health system
bringing together the best of academic and community healthcare to
deliver exceptional, connected and accessible care experiences to
consumers across Massachusetts. Comprised of Tufts Medical Center,
Lowell General Hospital, MelroseWakefield Hospital, Lawrence
Memorial Hospital of Medford, Care at Home - an expansive home care
network, and large integrated physician network. We are an equal
opportunity employer and value diversity and inclusion at Tufts
Medicine. Tufts Medicine does not discriminate on the basis of
race, color, religion, sex, sexual orientation, age, disability,
genetic information, veteran status, national origin, gender
identity and/or expression, marital status or any other
characteristic protected by federal, state or local law. We will
ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview
process, to perform essential job functions, and to receive other
benefits and privileges of employment. Please contact us to request
accommodation by emailing us at careers@tuftsmedicine.org .
Keywords: Tufts Medicine, Nantucket , SURGICAL SERVICES COORDINATOR II, Healthcare , Boston, Massachusetts
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